No no. This is a new device that is introduced into your network, and therefore the necessary work would be billed separately. Once this computer has been configured and configured, it would be considered a «covered device» and the future support would be covered by the agreement. Sencha may suspend the delivery of the Services if the Client does not meet its obligations under this Agreement. Sencha may terminate services if such a failure persists thirty (30) days after Sencha`s written invitation to fulfill these obligations. Sencha may terminate the contract and all services at any time if it is established (i) that the Customer violates the software licensing restrictions imposed by the Customer`s license agreement, or (ii) the Customer violates that agreement or any other agreement with Sencha. Requests for assistance sent to the Sencha support portal (support.sencha.com) will be evaluated by incident. Each incident costs 10 x credits. If telephone support is required to resolve the incident, the telephone support fee is added separately and charged in addition to the incident assistance fee in accordance with Section 2b.
Requests for assistance that are not related to the initial request constitute a new incident of assistance at the sole discretion of Sencha support staff. Requests for assistance sent to Sencha Support Portal must be sent in English. Assistance in the foreign language is covered in section 3c below. Yes, but we are only able to provide level-one support for third-party applications. If the problem is more complex, we will be happy to degenerate the problem to the software manufacturer and work with it on your behalf to solve the problem. In case of less urgent problems, most customers prefer to either register a request for assistance via our web portal or send us an email. Once your ticket is registered, our technical team will evaluate it, prioritize it and send it to the most appropriate member of the team. The client and Sencha are independent parties, and nothing in this agreement should be construed as a partner or as the creation of relationships between the employer and the worker, the captain and the captain or the captain and the agent between them, for any purpose. Neither party will accept or create any other obligations, either expressly, explicitly, on behalf of the other party or on its behalf.