The production obtained by the customer through the service provided is at the heart of the service level agreement. Uptime is also a common metric, often used for data services such as shared hosting, virtual private servers, and dedicated servers. Usual agreements include the percentage of network availability, operating time, number of planned maintenance windows, etc. Applies to a particular user within a service that has a standard SLA. It is useful to offer different treatment to a customer that we identify, or to whom we wish to pay special attention. A service level agreement (SLA) is a contract that describes the level of service a customer expects from their provider. A service level agreement is an agreement between two or more parties, one of which is the customer and the other service providers. .

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